As always, if you have questions or problems, contact us. (See Help and Support below.)
First Time Users
If this is your first time using the system there are few things you need to do. First, please be sure to allow popups in your browser. If you get a popup blocked message, choose the option to always allow popups from the HePS website.
Also, after you login, please go to the Miscellaneous tab and click on the My Profiles sub- tab. Check to see if your information, name, email, phone and fax numbers are correct and update them if necessary. You may also change your Password here. Then click on Update User Info at the bottom of the page.
Help and Support
For help and support, policy and procedural questions, vendor questions, and technical assistance please contact the University of Hawai`i - Office of the Vice President for Administration at:
Jamie Ho - email: Jamie Ho - telephone: (808) 956-9572
Lisa Dau - email: Lisa Dau - telephone: (808) 956-3307
Please direct vendor inquiries on registration, help submitting a response, and help adjusting a profile to the SicommNet Vendor Support Help Desk at (800) 614-0563 ext. 206, or email: firstname.lastname@example.org.
Award Types: The following is a list of the various award types available in HePS and an explanation of how they are to be used.
Notice of Award for Definite Quantity Contract: This award type shall be used for awards of goods and services from solicitations where there is a definite quantity and a required delivery date is set. This type of award may be an award notification only through HePS, followed by an agency issued purchase order or contract. If a pCard is used, then the award notification through HePS may be the final and only notification to the successful vendor. SicommNet will the transaction fee to the vendor based on the required delivery date in the award notice.
Notice of Award for Indefinite Quantity Contract: This award type shall be used for awards of goods and services from solicitations where the actual quantity is unknown. The award shall show an estimated dollar value of the contract. SicommNet will invoice the transaction fee based on the reports of actual usage from the vendor, as required and included in the solicitation terms and conditions.